Shipping & Returns

Each piece is made and packaged with care. Most in-stock items ship within 5–7 business days from Brooklyn, NY. You’ll receive an email with tracking information once your order is on its way.

Custom imprint pieces take longer to create. Because each one is made from a unique paw or nose impression, these items are non-returnable and non-refundable once production has begun. If you have questions before ordering, please reach out — I’m happy to help ensure everything feels right before we start.

If your order arrives damaged or there’s a problem with your shipment, please contact me within 7 days of delivery so I can make it right.